How do I verify if my product is genuine (1)
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How do I verify if my product is genuine?

Daniel Toss -
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Counterfeit products are highly undesirable in the food industry, yet unfortunately, they do emerge in the market. To prioritize the safety of our consumers, we’ve implemented a solution that enables swift detection of counterfeits, preventing their further circulation. Let’s delve into how it works.

Convenient Counterfeit Verification – 24/7

Verifying the authenticity of your Cream Deluxe product is a breeze. All our goods features a unique Security QR code. By scanning it with your smartphone, you’ll receive a response within seconds, confirming whether your product is authentic. It’s that simple.

How Does It Work?

Cream Deluxe has partnered with PiQR to implement Secure QR codes with a patented copy-detection technology. These unique QR codes, when accurately scanned, redirect users to the dedicated Scantrust application. In real-time, our AI tool swiftly authenticates the product. Within moments, your phone screen confirms whether the product is genuine or a counterfeit.

Detailed Steps for Authenticity Verification of Cream Deluxe Products:

  • Scan the Secure QR code on your Cream Deluxe product.
  • The code directs you to the Scantrust application.
  • Tap the “OPEN CAMERA” button.
  • Use camera zoom to capture the entire Secure QR code.
  • Take a photo.
  • The photo is uploaded and verified by AI.
  • Receive the result within seconds.

Is the scanning result 100% certain?

We’re confident that each positive scan result validates authenticity. All our products are marked with a Secure QR code. Therefore, if the result confirms the authenticity of Cream Deluxe, it means you have the original. Conversely, if the scanning result is negative, it indicates that the scanned product is, unfortunately, a counterfeit.

Received a Counterfeit Result. What Should You Do?

If scanning the Secure QR code gives a negative result, you can be sure it is a counterfeit. Report the information about the counterfeit, and you will receive the original product.

Fill in such a report here: [Report a counterfeit]. Our service team will contact you within 48 hours to exchange the counterfeit product for an authentic one. We take counterfeits seriously and report each case to the relevant authorities, reserving the right to take further legal action if necessary.

We highly value quality and appreciate those who support genuine products and manufacturers committed to delivering the highest standards. This collective effort benefits everyone, from manufacturers and sellers to restaurateurs and end-users.

Prevent Further Sale of Harmful Products 

By responding to dishonest practices, reporting, and spreading awareness, you support the legitimate efforts of honest manufacturers. Simultaneously, you help prevent the spread of fake and harmful products that may pose risks to users’ lives and health and damage the reputation of various industry players.

The use of counterfeit products can jeopardize health in various ways. Poor-quality counterfeiting mechanisms increase the risk of gas leaks or explosions during use. Materials used in fake products may also be unsuitable for contact with food.

Learn more about the risks of using counterfeits [here].

Cream Deluxe responds promptly to counterfeit reports!

The Scantrust Secure QR code system used by Cream Deluxe is intuitive and user-friendly. With just one scan, you can quickly determine the authenticity of any product. 

Moreover, suppose you receive a counterfeit from an unscrupulous supplier. In that case, you can conveniently report it using the provided form and receive an original product in return. By doing so, you contribute to curbing the growth of dishonest manufacturers and preventing potentially dangerous situations.

Rest assured that the Cream Deluxe team takes every report seriously and responds appropriately because the highest quality and your safety are our topmost priorities!

Check your products now. Scan the Security QR code.

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